FAQ: General Policies...

General Sales Policies:

• Sales Taxes:
     Sales taxes will be collected and paid for any and all professionally installed products at the required local tax rate for that area. Direct-ship and self-installed products will be taxed if they are shipped to any address in Florida.
   
• Lifetime Warrantee:
     All Motorcycle Anchor™ ground anchors are warranted for life when professionally installed. If one fails in any manner, we will replace it or refund your original purchase price, our choice.
   
• One Year Warrantee on MotorcycleAnchor-made goods:
     All other products we manufacture are warranted for a period of one year to the original purchaser unless otherwise noted. If any item fails to perform as described when used per instructions, or fails due to defects in materials or workmanship during that year, we will replace it or refund your original purchase price, our choice, upon receiving the defective one back.
   
• One Year Warrantee on other goods:
     All other products we sell are warranted for a period of one year to the original purchaser by the original manufacturer unless otherwise noted. If any item fails to perform as described or fails due to defects in materials or workmanship during that year, we will assist you in getting it replaced or refunded by the original manufacturer.
   
• Bonded Anti-Theft Coverage:
     Every professionally installed (installed by one of our certified installers) Motorcycle Anchor™ carries an anti-theft insurance policy for items locked to it at time of theft, if the item was stolen by virtue of the Motorcycle Anchor™ being the point of breech. If that is the case, please contact our customer service line to handle the details.
   
• eBay Sales:
     We do not offer our products* on eBay, nor do any of our authorized resellers or installers (by contract). If you see our standard products on eBay, they are either imitations (knock-offs), or second-hand, and are not covered by our warrantees nor our guarantees. Please email our staff to report any illegal eBay sales and you will get a discount on your next purchase as a thank-you. Bidders Beware!
     The only exception is prototype Motorcycle Anchor™ products which may be one-off's or specialty runs of Motorcycle Anchor™ where excess inventory was left over.
   
• Price Protection Guarantee:
     if you purchase any of our Motorcycle Anchor™ brand products and the price on that same item (via an authorized dealer or directly from us) drops within 30 days, send a photocopy of your original receipt and the quote for the lower price, and we will refund the difference. Allow three to four weeks for the refund to be processed. Price Protection Guarantee excludes shipping and handling cost reductions or differences, and applies only to the retail cost of the actual item sans installation fees.
   
• Return Policy:
     If you are dissatisfied with any product we manufacture (for any reason what-so-ever) which was sold to you by us or any authorized dealer, simply return the complete product in it's original packaging with all sub-items present (including registration cards, adhesives, etc) to the authorized dealer you purchased it from for a full refund (less any shipping charges) within 30 days of purchase. We reserve the right to question why you were dissatisfied with the product (we want to know why your not 100% satisfied!), but will not deny your return if the above requirements are fulfilled.
   
• We Ship only to Confirmed Addresses:
     Saying we ship only to confirmed addresses means that we go through extra steps to ensure that packages get to their intended destinations, and that there is no fraud or deception involved in the purchase. Specifically, we check American addresses against the United States Postal Service's (USPS's) address database to ensure the address is complete and valid. Canadian addresses get checked against the Canadian equivalent (Poste CA database). Additionally, it means that if you pay via electronic funds (by credit card, E-check, bank transfer or PayPal account), that the shipment will go only to the valid billing name and billing address, or to an address that has been approved through original financial institution which handles the account. The only ways to get around this are to either (a) add another confirmed address through your financial institution, or (b) mail us a check or money order (paper funds instead of electronic funds); note that checks and/or money orders must clear before shipment.
   
• Signature Policy:
     Any item shipped to you or to be installed by one of our installers may require a mandatory adult acceptance signature, at our discretion.
   
• International Shipments (outside of the USA/Canada):
   
  
  1. VAT, Import Taxes, Custom Fees, etc:
        The purchaser is solely responsible for VAT (Value Added Taxes), import taxes, excise taxes, custom fees, and any other government-imposed fees imposed by the destination's government for shipments outside the USA. We will NOT mark packages as 'gifts', 'presents' or 'samples' to help you avoid paying taxes on the item, nor will we falsely state the actual sales price for purposes of generating lower taxes.
      
  2. International packages require a valid local telephone number for the intended recipient in most countries. This phone number is used by both the customs department of your country to notify you if you need to pick-up the package from them, and for the delivery agency to schedule delivery if it is not held for customs. Failure to provide us a valid phone number may delay your shipment indefinitely (i.e. - until we get the valid phone number).
      
  3. Return for failure to pay VAT, Import Taxes, Custom Fees, etc:
        If a package is returned from an international destination for failure to pay import taxes, custom fees, VAT, or other government-imposed fees set by your government, or from failure to pick up the package within their time requirements, your money will NOT be refunded and your package will NOT be automatically reshipped. We have yet to have this happen, but it may -- so please pick up your packages from customs if necessary!
      
  4. International Destinations:
        We NEVER ship to the following countries* in order to avoid possible issues with US export laws or delivery issues: China, Cuba, Libya, North Korea, Afghanistan, Sudan, Iran, Iraq, and most central and southern African nations (Kenya, Nigeria, etc), the republics of the former Yugoslavia, nor any country known to be experiencing civil riots, revolution, severe natural disaster, or unreliable mail/package delivery service.
     * NOTE: Except to valid APO/FPO Addresses in these countries; see APO/FPO (next bullet).
     All other international customers, please visit USPS Service Country Updates for lists of additional current countries which are suspended for parcel & merchandise shipments.
      
  5. International APO/FPO Destinations:
        We ship to any APO/FPO address where the military Postal Agency's limits can be met. Certain APO & FPO zip codes have extensive limitations on what can be sent, the total package weight, and/or recipient.
       Please see Overseas Military Mail: Restrictions List by zip code for current requirements, or contact the Military Postal Agency at 800-810-6098 Monday through Friday 0730-1630 hours.
     If your APO/FPO zip code has a "G", "O", "P", "X", "Y" or "Z" restriction on it on this page, we can not send you any merchandise, because your APO zip can not take packages of merchandise or packages in excess on 1 Lb.