FAQ: Shipping & Tracking orders...

What methods do you ship by?
   For direct-ship orders from our manufacturing center to clients the USA and Canada, we ship predominantly via USPS Priority Mail and less often via UPS. For PO Box addresses, APO/FPO, Alaska and Hawaii, we ship via USPS Priority Mail and USPS Parcel Post. For all non-APO/FPO international shipments, we ship via USPS Air Parcel Post.

How do I track my order?
   Once your payment has been processed, you will be emailed a tracking number and reference site for obtaining automatic tracking status. If you do not have an email address, that information can be provided to you via telephone at time of order, or any time thereafter up to 7 days from the date of receiving the package.

What kind of fulfillment times should I expect?

• USA & Canada: UPS Ground - 4 to 12 days, depending on zone.
• USA & Canada: USPS Priority Mail - 2 to 4 days
• USA & Canada: USPS Parcel Post - 7 to 15 days
• International: USPS Air Parcel Post - 5 to 15 days*
  * (NOTE): plus whatever time your local customs office requires to clear the package.

Signature Policy:
   Any item shipped directly to you may require a mandatory adult acceptance signature, at our discression. Any item to be installed by one our certified installers may also require a mandatory adult signature at time of installation.

We Ship only to Confirmed Addresses:
   Saying we ship only to confirmed addresses means that we go through extra steps to ensure that packages get to their intended destinations, and that there is no fraud or deception involved in the purchase. Specifically, we check American addresses against the United States Postal Service's (USPS's) address database to ensure the address is complete and valid. Canadian addresses get checked against the Canadian equivalent (Poste CA database). Additionally, it means that if you pay via electronic funds (by credit card, E-check, bank transfer or PayPal account), that the shipment will go to the valid billing name and billing address, or to an address that has been approved through original financial institution only. The only ways to get around this are to either (a) add another confirmed address through your financial institution, or (b) mail us a check or money order (paper funds instead of electronic funds).
 

International Shipments (outside of the USA/Canada):

1. VAT, Import Taxes, Custom Fees, etc:
      The purchaser is solely responsible for VAT (Value Added Taxes), import taxes, excise taxes, custom fees, and any other government-imposed fees imposed by the destination's government for shipments outside the USA/Canada. We will NOT mark packages as 'gifts', 'presents' or 'samples' to help you avoid paying taxes on the item, nor will we falsely state the actual sales price for purposes of generating lower taxes.
    
2. Return for failure to pay VAT, Import Taxes, Custom Fees, etc:
      If a package is returned from an international destination for failure to pay import taxes, custom fees, VAT, or other government-imposed fees set by your government, or from failure to pick up the package within their time requirements, your money will NOT be refunded and your package will NOT be automatically reshipped. We have yet to have this happen, but it may.
    
3. International Destinations:
      We NEVER ship to the following countries in order to avoid possible problems with US export laws: China, Cuba, Libya, North Korea, Afghanistan, Sudan, Iran, Iraq, South Africa, and most central and southern African nations (Kenya, Nigeria, etc), the republics of the former Yugoslavia, nor any country known to be experiencing civil riots or revolution.